Refund and Returns Policy

Hassle-Free Returns – Your Satisfaction, Our Priority
At Wristero, we believe that every purchase should be stress-free. That’s why we’ve designed a simple and transparent return process, ensuring you have complete confidence when shopping with us. If your purchase doesn’t meet your expectations, follow these three easy steps to return your item and receive a full refund.

Step 1: Contact Our Dedicated Support Team
Reach out to our support team within 30 days of receiving your order via:  
- Live chat on our website  
- Email: support@wristero.com  
Our customer service experts will carefully document your request, confirm your eligibility for a return, and provide you with detailed step-by-step instructions for the process.  

Step 2: Securely Return the Watch to the Seller
Once your return request is approved, carefully repack the item in its original packaging and send it back fully insured. This ensures that the watch remains protected throughout transit.  
- You will typically be responsible for return shipping costs. However, in certain cases (e.g., misrepresentation of the product or authenticity concerns), we may cover these expenses.  
- We recommend using a trusted courier service with tracking to ensure a smooth return process.  

Step 3: Receive Your Full Refund – Quickly & Safely
As soon as the seller receives and verifies the returned item, we will immediately process your refund.  
- You will be reimbursed for the full purchase price of the item within 7 days.  
- If applicable, we will also refund your initial shipping costs.  
- Refunds are issued through the same payment method used for the original purchase.  
Our goal is to make returns as seamless as possible, so you can shop at Wristero with total confidence, knowing that your satisfaction is always guaranteed.  
Have questions? Need assistance? Our customer support team is always here to help!