No surprises at checkout! All applicable taxes and duties are already included in the final price you see when placing your order. This means there will be no additional charges upon delivery, allowing for a smooth and hassle-free shopping experience.
If you have any questions about specific tax regulations in your country, our customer support team is happy to assist you.

At Wristero, we take authenticity seriously. Our advanced authentication process combines digital verification, expert moderation, and machine learning to ensure that every item listed on our platform is 100% genuine.
Every product undergoes a strict review process before it becomes available for purchase. We use AI-powered authentication technology alongside manual inspections by experienced professionals to verify key details, such as branding, materials, serial numbers, and overall condition.
By conducting thorough pre-listing evaluations, we ensure that only authentic, high-quality watches make it to our marketplace - giving buyers complete confidence in every purchase.

The delivery time depends on your location and the shipping method selected at checkout. We typically process and dispatch orders within 1-5 business days.
For domestic shipments, delivery usually takes 7-14 days after dispatch.
For international orders, delivery usually takes 7-14 days after dispatch.

Absolutely! As soon as your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your package in real-time and stay updated on its estimated arrival.
If you have any issues tracking your order, feel free to contact our customer support team, and we’ll be happy to assist you.

Yes, we guarantee the authenticity of every item sold on our platform. We collaborate directly with authorized distributors, reputable sellers, and manufacturers to ensure that all products are 100% genuine. Each item undergoes a strict verification process before being listed, so you can shop with complete confidence.
If you ever have concerns about an item’s authenticity, our customer support team is available to assist you.

We make every effort to restock high-demand products as quickly as possible. However, availability depends on various factors, including supplier inventory and production schedules.
To stay updated, you can sign up for stock notifications on our website. Simply enter your email on the product page, and we’ll notify you the moment it becomes available again.

To ensure a smooth return process, all items must comply with our Returns Policy. Please handle your purchases with care and return them in the same condition in which you received them. Items should include any accessories, branded packaging, or cases that came with your order.

If any items are missing or damaged upon return, your refund may be partially reduced or declined.

How to Initiate a Return:
Go to Orders & Returns in your Wristero account.
Find the order you wish to return and select “Return Item(s)”.
Choose the items you’re returning and provide a reason for the return.
Prepare your return package:
Place the item inside its original packaging, including branded boxes, dust bags, and any included accessories.
Use the Wristero return packaging, if applicable.
Hand the package to the courier:
Attach the provided Waybill Document to the parcel.
Keep a record of the Waybill Number so you can track your return.
Rescheduling a Return Pickup
Need to change your return collection date? No problem! You can reschedule directly in the Orders & Returns section of your account.

Refund Processing Time
Once your return has been received and approved, your refund will be processed back to your original payment method. Please note:

Delivery fees are non-refundable.
Refunds typically appear in your account within 7 business days, but processing times may vary depending on your payment provider.
For further assistance, our customer support team is always here to help!